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Convertedin career site
IT & Infrastucture · Egypt

IT Help Desk

Objectives

  • Provide quick and effective assistance with information technology systems
  • Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance.
  • Listen attentively to employees’ questions and concerns and offer optimal solutions
  • Prioritize employee satisfaction in all communications, directing unresolved issues to next-level.

Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Responding to support issues and requests in a timely manner.
  • Providing tech support via email, online chats, phone, or in person.
  • Assisting employees in troubleshooting hardware and software problems.
  • Performing troubleshooting using different diagnostic techniques.
  • Troubleshooting, diagnosing, and resolving technical hardware and software issues.
  • Providing quick resolution and excellent helpdesk support.
  • Redirecting unresolved issues to the next level of support personnel.
  • Providing information on IT products or supports.
  • Keeping records of problems and their resolutions.
  • Following up with employees.
  • Providing feedback on processes and making recommendations for improvement.
  • Maintaining technical documentation and a support catalog for software installations, hardware configurations, and problem troubleshooting.
  • Managing IT hardware assets and accessories procurement upon request.

Skill and qualifications

  • Good knowledge of CCNA and MCSA.
  • Working knowledge of Windows 10/11, Linux, macOS.
  • Passion for problem-solving and providing support.
  • Eagerness to learn new technologies and systems.
  • Experience working as an IT help desk with minimum 2 years.
  • Bachelor’s degree in computer science, computer engineering.
  • Very good communication, problem-solving, analytical, and decision-making skills.
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Patient and friendly with a great aptitude for listening.
  • Strong verbal and written communication skills.
  • Commitment to providing exceptional helpdesk support.
Department
IT & Infrastucture
Locations
Egypt
Employment type
Full-time
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Contact Amr Ramadan People & Culture Partner – People & Culture

Colleagues

Picture of Mohamed Tarek
Mohamed Tarek
Security & Infrastucture Manager

Egypt

About Convertedin

Convertedin is a dynamic marketing platform tailored for the e-commerce landscape, harnessing the power of data and consumer behavior insights to craft personalized, multi-channel marketing strategies.

Our innovative approach aims to enhance customer engagement while optimizing return on investment (ROI), empowering businesses to excel in the digital marketplace.

Through cutting-edge AI technology, we enable e-commerce enterprises and retailers to unlock the full spectrum of their marketing capabilities.

Founded in 2019
Co-workers 132
IT & Infrastucture · Egypt

IT Help Desk

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